Shipping, Delivery & Return Policy

๐“๐ž๐ซ๐ฆ๐ฌ ๐š๐ง๐ ๐‚๐จ๐ง๐๐ข๐ญ๐ข๐จ๐ง๐ฌ: ๐’๐ก๐ข๐ฉ๐ฉ๐ข๐ง๐ , ๐‘๐ž๐ญ๐ฎ๐ซ๐ง๐ฌ, ๐š๐ง๐ ๐ƒ๐ž๐ฅ๐ข๐ฏ๐ž๐ซ๐ฒโฃ
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๐Ÿ. ๐’๐ก๐ข๐ฉ๐ฉ๐ข๐ง๐  ๐๐จ๐ฅ๐ข๐œ๐ฒโฃ
๐Ÿ.๐Ÿ ๐’๐ก๐ข๐ฉ๐ฉ๐ข๐ง๐  ๐Ž๐ฉ๐ญ๐ข๐จ๐ง๐ฌโฃ
We offer the following shipping options for domestic orders:โฃ

  • โฃStandard Shipping (estimated delivery: 5-7 business days)โฃ

Please note that shipping times are estimates and may vary based on factors outside of our control such as courier delays, customs processing, or local holidays.โฃ
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๐Ÿ.๐Ÿ ๐’๐ก๐ข๐ฉ๐ฉ๐ข๐ง๐  ๐‚๐จ๐ฌ๐ญ๐ฌโฃ
Shipping costs are calculated based on the destination, the shipping method selected, and the weight/size of the products ordered. Shipping fees will be displayed during the checkout process before the order is completed.โฃ
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๐Ÿ.๐Ÿ‘ ๐๐ซ๐จ๐œ๐ž๐ฌ๐ฌ๐ข๐ง๐  ๐“๐ข๐ฆ๐žโฃ
Orders are typically processed within 1-2 business days after the order is placed. Please note that processing times may be longer during sales or peak seasons.โฃ
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๐Ÿ.๐Ÿ’ ๐“๐ซ๐š๐œ๐ค๐ข๐ง๐  ๐˜๐จ๐ฎ๐ซ ๐Ž๐ซ๐๐ž๐ซโฃ
Once your order is shipped, you will receive a shipping confirmation email with tracking information. You can track the status of your shipment on our website or through the carrier's tracking portal.โฃ
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๐Ÿ. ๐ƒ๐ž๐ฅ๐ข๐ฏ๐ž๐ซ๐ฒ ๐๐จ๐ฅ๐ข๐œ๐ฒโฃ
๐Ÿ.๐Ÿ ๐ƒ๐ž๐ฅ๐ข๐ฏ๐ž๐ซ๐ฒ ๐‹๐จ๐œ๐š๐ญ๐ข๐จ๐ง๐ฌโฃ
We deliver to most locations domestically. โฃ
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๐Ÿ.๐Ÿ ๐…๐š๐ข๐ฅ๐ž๐ ๐ƒ๐ž๐ฅ๐ข๐ฏ๐ž๐ซ๐ฒ ๐€๐ญ๐ญ๐ž๐ฆ๐ฉ๐ญ๐ฌโฃ
If a delivery is attempted and no one is available to receive the package, the courier may leave a notification card for re-delivery or instruct you to pick up the package from a nearby location. After a certain number of failed delivery attempts, the package may be returned to us. In such cases, additional shipping fees may apply to resend the package.โฃ
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๐Ÿ.๐Ÿ‘ ๐ƒ๐ž๐ฅ๐š๐ฒ๐ž๐ ๐จ๐ซ ๐‹๐จ๐ฌ๐ญ ๐๐š๐œ๐ค๐š๐ ๐ž๐ฌโฃ
We are not responsible for delays caused by the courier service or customs clearance. If your package is lost or undelivered after the expected delivery date, please contact us and we will assist in tracking it down. In case of confirmed lost packages, we will offer a refund or replacement.โฃ
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๐Ÿ‘. ๐‘๐ž๐ญ๐ฎ๐ซ๐ง ๐š๐ง๐ ๐‘๐ž๐Ÿ๐ฎ๐ง๐ ๐๐จ๐ฅ๐ข๐œ๐ฒโฃ
๐Ÿ‘.๐Ÿ ๐‘๐ž๐ญ๐ฎ๐ซ๐ง๐ฌ ๐„๐ฅ๐ข๐ ๐ข๐›๐ข๐ฅ๐ข๐ญ๐ฒโฃ
Products may be returned for a refund or exchange withinย 3 days of receiving the order. To be eligible for a return:โฃ
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The product must be unused and in its original packaging.โฃ
The product must not be a final sale item (clearance or custom products are non-returnable).โฃ
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๐Ÿ‘.๐Ÿ ๐‘๐ž๐ญ๐ฎ๐ซ๐ง ๐๐ซ๐จ๐œ๐ž๐ฌ๐ฌโฃ
To initiate a return, please contact our customer service team atย Whatsapp (0852-1533-5363) with your order number and reason for return. We will provide you with a return shipping label and instructions for returning the item.โฃ
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๐Ÿ‘.๐Ÿ‘ ๐‘๐ž๐ญ๐ฎ๐ซ๐ง ๐’๐ก๐ข๐ฉ๐ฉ๐ข๐ง๐  ๐‚๐จ๐ฌ๐ญ๐ฌโฃ
If the return is due to a defect or incorrect item shipped, we will cover the return shipping costs.โฃ
For other returns (such as change of mind), the customer is responsible for return shipping costs.โฃ
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๐Ÿ‘.๐Ÿ’ ๐‘๐ž๐Ÿ๐ฎ๐ง๐๐ฌโฃ
Once we receive and inspect your returned product, we will notify you via email. If approved, a refund will be issued to your original payment method withinย 1-7 business days. Please note that it may take additional time for your bank or credit card provider to process and post the refund.โฃ
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๐Ÿ‘.๐Ÿ“ ๐„๐ฑ๐œ๐ก๐š๐ง๐ ๐ž๐ฌโฃ
If you wish to exchange an item, please contact us within 3ย days of receiving your order. Exchanges are subject to product availability. If the item is out of stock, we will offer a refund or store credit.โฃ
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๐Ÿ’. ๐ƒ๐š๐ฆ๐š๐ ๐ž๐ ๐จ๐ซ ๐ƒ๐ž๐Ÿ๐ž๐œ๐ญ๐ข๐ฏ๐ž ๐ˆ๐ญ๐ž๐ฆ๐ฌโฃ
๐Ÿ’.๐Ÿ ๐‘๐ž๐ฉ๐จ๐ซ๐ญ๐ข๐ง๐  ๐ƒ๐š๐ฆ๐š๐ ๐ž๐ ๐จ๐ซ ๐ƒ๐ž๐Ÿ๐ž๐œ๐ญ๐ข๐ฏ๐ž ๐๐ซ๐จ๐๐ฎ๐œ๐ญ๐ฌโฃ
If your product arrives damaged or defective, please contact us within 3 days of receiving the item. Provide photos of the damage or defect, along with your order number, so we can address the issue promptly.โฃ
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๐Ÿ’.๐Ÿ ๐‘๐ž๐ฌ๐จ๐ฅ๐ฎ๐ญ๐ข๐จ๐ง ๐Ÿ๐จ๐ซ ๐ƒ๐š๐ฆ๐š๐ ๐ž๐ ๐จ๐ซ ๐ƒ๐ž๐Ÿ๐ž๐œ๐ญ๐ข๐ฏ๐ž ๐๐ซ๐จ๐๐ฎ๐œ๐ญ๐ฌโฃ
Upon verification, we will offer one of the following options:โฃ
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A replacement product at no additional cost.โฃ
A full refund for the defective or damaged product.โฃ
Store credit for future purchases.โฃ
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๐Ÿ“. ๐‚๐จ๐ง๐ญ๐š๐œ๐ญ ๐ˆ๐ง๐Ÿ๐จ๐ซ๐ฆ๐š๐ญ๐ข๐จ๐งโฃ
For any questions or concerns regarding shipping, delivery, returns, or refunds, please contact us at:โฃ
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Email:ย balmgalery@gmail.comโฃ
Phone:ย 0852-1533-5363