Shipping, Delivery & Return Policy
๐๐๐ซ๐ฆ๐ฌ ๐๐ง๐ ๐๐จ๐ง๐๐ข๐ญ๐ข๐จ๐ง๐ฌ: ๐๐ก๐ข๐ฉ๐ฉ๐ข๐ง๐ , ๐๐๐ญ๐ฎ๐ซ๐ง๐ฌ, ๐๐ง๐ ๐๐๐ฅ๐ข๐ฏ๐๐ซ๐ฒโฃ
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๐. ๐๐ก๐ข๐ฉ๐ฉ๐ข๐ง๐ ๐๐จ๐ฅ๐ข๐๐ฒโฃ
๐.๐ ๐๐ก๐ข๐ฉ๐ฉ๐ข๐ง๐ ๐๐ฉ๐ญ๐ข๐จ๐ง๐ฌโฃ
We offer the following shipping options for domestic orders:โฃ
- โฃStandard Shipping (estimated delivery: 5-7 business days)โฃ
Please note that shipping times are estimates and may vary based on factors outside of our control such as courier delays, customs processing, or local holidays.โฃ
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๐.๐ ๐๐ก๐ข๐ฉ๐ฉ๐ข๐ง๐ ๐๐จ๐ฌ๐ญ๐ฌโฃ
Shipping costs are calculated based on the destination, the shipping method selected, and the weight/size of the products ordered. Shipping fees will be displayed during the checkout process before the order is completed.โฃ
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๐.๐ ๐๐ซ๐จ๐๐๐ฌ๐ฌ๐ข๐ง๐ ๐๐ข๐ฆ๐โฃ
Orders are typically processed within 1-2 business days after the order is placed. Please note that processing times may be longer during sales or peak seasons.โฃ
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๐.๐ ๐๐ซ๐๐๐ค๐ข๐ง๐ ๐๐จ๐ฎ๐ซ ๐๐ซ๐๐๐ซโฃ
Once your order is shipped, you will receive a shipping confirmation email with tracking information. You can track the status of your shipment on our website or through the carrier's tracking portal.โฃ
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๐. ๐๐๐ฅ๐ข๐ฏ๐๐ซ๐ฒ ๐๐จ๐ฅ๐ข๐๐ฒโฃ
๐.๐ ๐๐๐ฅ๐ข๐ฏ๐๐ซ๐ฒ ๐๐จ๐๐๐ญ๐ข๐จ๐ง๐ฌโฃ
We deliver to most locations domestically. โฃ
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๐๐ข๐ฅ๐๐ ๐๐๐ฅ๐ข๐ฏ๐๐ซ๐ฒ ๐๐ญ๐ญ๐๐ฆ๐ฉ๐ญ๐ฌโฃ
If a delivery is attempted and no one is available to receive the package, the courier may leave a notification card for re-delivery or instruct you to pick up the package from a nearby location. After a certain number of failed delivery attempts, the package may be returned to us. In such cases, additional shipping fees may apply to resend the package.โฃ
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๐.๐ ๐๐๐ฅ๐๐ฒ๐๐ ๐จ๐ซ ๐๐จ๐ฌ๐ญ ๐๐๐๐ค๐๐ ๐๐ฌโฃ
We are not responsible for delays caused by the courier service or customs clearance. If your package is lost or undelivered after the expected delivery date, please contact us and we will assist in tracking it down. In case of confirmed lost packages, we will offer a refund or replacement.โฃ
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๐. ๐๐๐ญ๐ฎ๐ซ๐ง ๐๐ง๐ ๐๐๐๐ฎ๐ง๐ ๐๐จ๐ฅ๐ข๐๐ฒโฃ
๐.๐ ๐๐๐ญ๐ฎ๐ซ๐ง๐ฌ ๐๐ฅ๐ข๐ ๐ข๐๐ข๐ฅ๐ข๐ญ๐ฒโฃ
Products may be returned for a refund or exchange withinย 3 days of receiving the order. To be eligible for a return:โฃ
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The product must be unused and in its original packaging.โฃ
The product must not be a final sale item (clearance or custom products are non-returnable).โฃ
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๐.๐ ๐๐๐ญ๐ฎ๐ซ๐ง ๐๐ซ๐จ๐๐๐ฌ๐ฌโฃ
To initiate a return, please contact our customer service team atย Whatsapp (0852-1533-5363) with your order number and reason for return. We will provide you with a return shipping label and instructions for returning the item.โฃ
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๐.๐ ๐๐๐ญ๐ฎ๐ซ๐ง ๐๐ก๐ข๐ฉ๐ฉ๐ข๐ง๐ ๐๐จ๐ฌ๐ญ๐ฌโฃ
If the return is due to a defect or incorrect item shipped, we will cover the return shipping costs.โฃ
For other returns (such as change of mind), the customer is responsible for return shipping costs.โฃ
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๐.๐ ๐๐๐๐ฎ๐ง๐๐ฌโฃ
Once we receive and inspect your returned product, we will notify you via email. If approved, a refund will be issued to your original payment method withinย 1-7 business days. Please note that it may take additional time for your bank or credit card provider to process and post the refund.โฃ
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๐.๐ ๐๐ฑ๐๐ก๐๐ง๐ ๐๐ฌโฃ
If you wish to exchange an item, please contact us within 3ย days of receiving your order. Exchanges are subject to product availability. If the item is out of stock, we will offer a refund or store credit.โฃ
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๐. ๐๐๐ฆ๐๐ ๐๐ ๐จ๐ซ ๐๐๐๐๐๐ญ๐ข๐ฏ๐ ๐๐ญ๐๐ฆ๐ฌโฃ
๐.๐ ๐๐๐ฉ๐จ๐ซ๐ญ๐ข๐ง๐ ๐๐๐ฆ๐๐ ๐๐ ๐จ๐ซ ๐๐๐๐๐๐ญ๐ข๐ฏ๐ ๐๐ซ๐จ๐๐ฎ๐๐ญ๐ฌโฃ
If your product arrives damaged or defective, please contact us within 3 days of receiving the item. Provide photos of the damage or defect, along with your order number, so we can address the issue promptly.โฃ
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๐.๐ ๐๐๐ฌ๐จ๐ฅ๐ฎ๐ญ๐ข๐จ๐ง ๐๐จ๐ซ ๐๐๐ฆ๐๐ ๐๐ ๐จ๐ซ ๐๐๐๐๐๐ญ๐ข๐ฏ๐ ๐๐ซ๐จ๐๐ฎ๐๐ญ๐ฌโฃ
Upon verification, we will offer one of the following options:โฃ
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A replacement product at no additional cost.โฃ
A full refund for the defective or damaged product.โฃ
Store credit for future purchases.โฃ
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๐. ๐๐จ๐ง๐ญ๐๐๐ญ ๐๐ง๐๐จ๐ซ๐ฆ๐๐ญ๐ข๐จ๐งโฃ
For any questions or concerns regarding shipping, delivery, returns, or refunds, please contact us at:โฃ
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Email:ย balmgalery@gmail.comโฃ
Phone:ย 0852-1533-5363